Refund policy

We are dedicated to fulfilling your order to your satisfaction. However, if you are not satisfied and wish to cancel your purchase, you can do so within the statutory period of 14 days after receipt of the order, without giving any reasons. This period starts on the day after your order has been delivered.

Do you want to return a product? Then let us know via the contact form and send the product within 14 days of receipt to:

Zerowaterfilter.com Returns
Herenweg 15
3602 AM Maarssen
The Netherlands

Return postage is at your own expense.

Make sure you include the original packing slip or a note with your contact details with the package, so that we know who to refund. If you do not do this, we cannot process your return package.